Frequently Asked Questions

In cash or by card: Visa, Mastercard and DinaCard.

All prices by model are in the price list. Each service page has the prices for all models, and the model page also shows the differences between part options. After a free inspection, we give you the exact repair price before we start any work.

Yes. The inspection and diagnostics are free. If we cannot repair the device or solve the problem, we do not charge for the service.

No. Our repairs do not require erasing the device. Photos, apps, documents and settings stay where they were.

Not for a screen or battery replacement. For camera replacement or logic board repair, we usually need it to test all the device’s functions. You can still choose to test those functions yourself at our repair shop, although this may take longer.

The warranty lasts 6 months and covers a fault or failure of the fitted part. It does not cover physical damage after the repair, such as a knock, a drop or liquid damage.

Yes. With iPickUp we collect the device from your address and bring it back repaired. The service costs 1,500 RSD and is available in the Belgrade area. Call us to book it.

We are open Monday to Friday, from 10:00 to 16:00. We are closed on Saturdays and Sundays. You will find us at Kosovska 28, in Stari Grad.

Usually 1-3 hours, so you collect your phone the same day. Call before you come so we can check that the screen for your model is in stock.

Yes. Face ID and True Tone work after the screen replacement.

Since iOS 15.2, iPhone has recorded Parts and Service History in Settings. The “Unknown Part” message means the phone does not recognize the installed screen as a genuine Apple part. “Which screen should you choose?” and the page for each model explain which message appears with each option.

The warranty lasts 6 months and covers a fault or failure of the fitted screen. It does not cover physical damage after the repair, such as a knock, a drop or liquid damage. For screens this applies to all layers, not just the glass. If the glass stays intact after a knock but spots or lines appear, that is also impact damage.

For a while, yes, but we do not recommend waiting long. Dust and moisture get in through the cracks, sharp glass can cut your finger, and the damage often spreads to the display under the glass.

Check Settings › Battery › Battery Health. When the maximum capacity is below 80% or it says Service, the battery is worn out. Other signs are shutting down at 20-30%, slower performance and draining by noon. We check battery health for free at our repair shop in a few minutes. More on the battery replacement page.

Usually just a couple of hours, so you can wait or collect the phone the same day.

Apple states that an iPhone battery retains about 80% of its capacity after 500 charge cycles, and on iPhone 15 and newer after about 1,000 cycles. With normal use that is several years.

Do not charge the phone. Bring it in as soon as possible. A swollen battery lifts the screen. Do not try to press it back, as the screen can easily crack.

Since iOS 15.2, iPhone has included a Parts and Service History section in Settings. The “Unknown Part” message means the phone could not verify the installed battery as a genuine Apple part. “Which battery should you choose?” and each model page explain the message shown for each option. The phone can still work normally with a good-quality aftermarket battery.

Usually only the glass. On older models the glass is glued to the housing, so we remove it with a laser and install new glass while keeping the housing. We replace the whole housing when the frame is damaged too. We tell you what applies to your model before the repair.

Usually a day or two. On models with glued glass, we remove the old glass with a laser, clean the frame and glue the new glass, and the adhesive has to set before we return the phone. Call before you come so we can check that the part for your model is in stock.

Yes. The laser breaks down only the adhesive under the back glass. We use a machine with a blue laser, which unlike an ordinary fiber laser does not damage the screen, and it works in a closed chamber. Your data stays on the phone.

It depends on the fault. If only the protective glass is cracked and the picture is sharp, only the glass is replaced - that is a separate, much cheaper service. See camera lens glass replacement. If the picture is blurry, has spots or the camera does not focus, a new camera is usually needed. We find out exactly what is needed during free diagnostics.

If the glass was cracked for a long time, dust and fragments have probably already reached the lens or the focus mechanism. Then new glass does not help and the camera needs replacing.

Since iOS 15.2, iPhone has included a Parts and Service History section in Settings. The “Unknown Part” message means the phone could not verify the installed camera as a genuine Apple part. “Which camera should you choose?” explains the message shown for each option.

Usually not. On most models, we remove the cracked glass from the outside, clean the area where it sits and install new glass. We only need to open the phone on some models or if the frame around the camera is also damaged.

The replacement takes 1-3 hours. We confirm the exact time once we have checked the phone.

Yes, provided the camera beneath the glass is not already damaged. That is why it is important to replace the glass as soon as it cracks. If dust has already entered, we check the camera during free diagnostics and tell you whether it also needs replacing.

As soon as you notice the crack, stick a piece of clear tape or protective film over the camera, so that dust and fragments do not get in. Do not remove pieces of glass yourself and do not wipe the lens through the crack.

Try another cable and charger that work. If the phone still does not charge, the fault is in the phone: usually in the port, less often in the battery or the electronics. Diagnostics at our repair shop are free.

Often it does. Dust and lint from your pocket get packed into the port, so the cable does not go all the way in. Do not poke it with metal objects, as that easily damages the contacts.

Then the fault is in the battery or on the logic board. We check that during diagnostics, before replacing anything, and tell you the exact price.

Usually the earpiece mesh at the top of the screen is clogged (dust, makeup). Brush over it with a soft, dry brush, for example an old toothbrush, without a needle and without liquid. Also check that the screen protector or case does not cover the earpiece. If that does not help, bring the phone in: cleaning the outside of the phone costs 2,000 RSD, and during a free inspection we check whether cleaning is enough or the earpiece needs replacing.

Sometimes. Before coming in, check whether Bluetooth is on, as sound may be routed to headphones, and whether restarting helps. If the problem persists, we run diagnostics to find out whether the fault is in a part or on the logic board.

Often it does. Dust and grease clog the speaker and earpiece meshes, so the sound becomes quiet. Do not clean them with a needle or sharp objects.

Saving the data is often the main goal of a logic board repair. On Apple devices, to access the data the phone has to be repaired to the point where the operating system can boot. Only then is the data accessible and can be saved.

Before the repair, it is important to tell us whether only the data matters to you or whether it is more important that the phone works again.

It depends on the fault. Logic board repairs take more time and patience. After diagnostics, we give you the repair time along with the price.

Usually yes, because replacing the whole board or the phone is much more expensive. If a repair is not worthwhile, we will tell you. If we don't fix the fault, you pay nothing.

Usually a new logic board cannot be obtained. They are not distributed as separate service parts. Used boards are an option, but that is usually not worth it.

No. Rice does not draw moisture out of the phone, and tiny particles and starch can get into the port. Apple does not recommend it either. Turn the phone off. Do not charge it or dry it with a hair dryer. Bring it in as soon as possible: the longer the moisture stays inside, the worse the corrosion.

No, not even on water-resistant models. Inside the phone there are moisture indicators that change color after contact with water, so liquid damage is visible even when the phone seems to work. That is why you should not delay bringing in a wet phone for repair.

You should not. Water resistance is not permanent. It weakens over time and after drops, and Apple does not cover liquid damage under warranty. So even a water-resistant phone should not be submerged.

In most cases the data is retained, but we cannot guarantee this in advance if the damage is more serious. If your data matters more to you than the phone, tell us straight away so we can plan the repair around it.

It depends on the damage. Sometimes cleaning is enough, sometimes a part needs replacing (e.g. the screen or the battery), and sometimes the logic board needs repairing. We tell you the exact price after free diagnostics. If we cannot repair the device, you pay nothing.

Most likely yes. Call us and describe the problem, or bring the phone in for free diagnostics. We tell you the price before we start any work.

It depends on the model. On older iPad models the LCD and the touch panel are separate, so if the glass is cracked but the LCD works, often only the touch panel needs replacing. On newer models the screen is fused into one unit at the factory and is replaced as a whole. Before the repair we check the condition of the device and tell you what needs replacing.

It depends on the model and the type of screen being fitted. For some models the repair can be finished the same day, and for more complex replacements, or when the part is not currently available, it takes longer. Call before you come so we can check the availability of the part and the approximate repair time.

We give a 6-month warranty on the installed parts and the repair, in line with the warranty terms for the specific type of part. The warranty does not cover physical damage after the repair, such as a knock, a drop or liquid damage.

The cabinet filters dust from the air to help prevent particles from getting between the glass and the screen. We use the same cabinet to install screen protectors.

Usually 1-3 days. Call before you come so we can check that the battery for your model is in stock.

The iPad battery is glued under the screen. To replace it, the screen has to be carefully removed and reattached.

Do not charge the iPad. Bring it in as soon as possible. A swollen battery lifts the screen. Do not try to press it back, as the screen can crack.

Try another cable and charger that work. If the iPad still does not charge, the fault is in the device: usually in the port, less often in the battery or the electronics.

The iPad has a large battery and needs a more powerful charger than a phone. If it charges slowly even with the right charger, the cause is usually the port or a worn-out battery.

Sometimes. Check whether the iPad is connected to Bluetooth headphones or a speaker and whether the sound is the same after a restart. If the problem persists, we run diagnostics to determine whether a part or the logic board is faulty.

A logic board repair does not erase the device, but with serious faults we cannot guarantee in advance that the data will be saved. If your data matters most, tell us before the repair.

Usually yes, because a new device is much more expensive. If a repair is not worthwhile, we will tell you. If we don't fix the fault, you pay nothing.

Most likely yes. Call us and describe the problem, or bring the iPad in for free diagnostics.

Usually 1-3 days. Call before you come so we can check that the screen for your model is in stock.

On Apple Watch, the glass and display are joined into a single assembly, so we replace the whole screen even if only the glass is cracked.

After a screen replacement the Apple Watch is closed again and sealed with suitable adhesive, to restore protection against water and moisture as far as possible. However, since the device was opened during the repair, it is not possible to guarantee that it will keep exactly the same level of water resistance it had as a new device, which was assembled and tested by machine in the factory under controlled conditions. For that reason, after a screen replacement we do not recommend exposing the device to water, submerging it or using it for swimming.

Usually not - a swollen battery lifts the screen. Do not charge the watch. Bring it in as soon as possible. In that case we replace the battery, and the screen only if it is damaged too.

Usually 1-3 days. Call before you come so we can check that the battery for your model is in stock.

Turn the laptop off and do not charge it. Bring it in as soon as possible. A swollen battery can damage the trackpad, the keyboard and the case.

Usually 1-3 days. Call before you come so we can check that the battery for your model is in stock.

It means the battery has swollen. Do not charge the watch or press the screen. Bring it in as soon as possible.

On the Apple Watch the battery is replaced by removing the screen, so after the replacement the watch is closed again and sealed with suitable adhesive, to restore protection against water and moisture as far as possible. However, since the device was opened during the repair, it is not possible to guarantee that it will keep exactly the same level of water resistance it had as a new device, which was assembled and tested by machine in the factory under controlled conditions. For that reason, after a battery replacement we do not recommend exposing the device to water, submerging it or using it for swimming.

The account is free and does not require a card: when the App Store asks for a payment method, choose None.

First, try resetting it yourself on another Apple device you are signed in to or at iforgot.apple.com. You need the phone number or email linked to the account. If that does not work, Apple offers account recovery, which can take several days. We can also help at our repair shop, but only with your own account: account password reset.

With two-factor authentication, signing in to your account from a new device requires your password and a code sent to your device or phone number. On new accounts it is turned on automatically. Most importantly, the trusted phone number must be a number you actually use: when you change your number, change it in Settings › [your name] › Sign-In & Security too. Without that number, account recovery is slow.

On iPhone 8 and newer: press and quickly release the volume up button, then press and quickly release the volume down button, then press and hold the side button until the Apple logo appears. No data is erased.

A locked phone can only be used again by erasing it and setting it up again with the owner's Apple Account. The passcode cannot be bypassed, and any data without a backup will be lost.

If the problem can be solved without erasing, that is what we do. If restoring the system is the only solution, we ask you first. That is why it is good to have a backup on iCloud or a computer.

Yes. We transfer contacts, photos, messages and other data from the old to the new device - more on the data transfer page.

On a Mac: connect the iPhone with a cable, unlock it and open the Photos app, then select Import. On Windows: install the Apple Devices app from the Microsoft Store, connect the phone, tap Trust and import the photos through the Photos app in Windows. If you use iCloud Photos, your pictures are already on icloud.com. Before deleting them from the phone, check that they have all been transferred.

Both devices, the unlock passcodes for both phones and your Apple Account or Google account sign-in details. You can enter passwords and passcodes yourself when needed.

It depends on the amount of data and the speed of the old phone. Small transfers are quick, while large photo libraries take longer. We confirm the time once we have checked the devices.

No, unless you ask for it. Once you have checked that everything is on the new phone, we can erase the old one, sign it out of your accounts and prepare it for sale.

Then we first do a backup from the broken device, and then transfer the data to the new phone.

Wherever you prefer - on your computer, an external drive or in your iCloud account. The backup belongs to you, and we give it to you.

It can be. An encrypted backup also includes saved passwords, health data and Wi-Fi network settings. You choose the backup password. Keep it safe, as the backup cannot be restored without it.

Yes, but that is a separate service - backup from a broken device. First we get the phone working enough to back it up, then we save the data.

Often yes, but not always. The data on an iPhone is encrypted and tied to the logic board of that phone, so it can be saved only if we get the phone to start up and unlock with your passcode. That is why we first run free diagnostics and give you a realistic assessment of the chances of recovery and the price.

Without the unlock passcode the data cannot be read or transferred - that is how Apple protects the iPhone. You do not have to tell us the passcode. You can enter it yourself once we get the phone working.

As with all our services - if we don't solve the problem, we don't charge for the service.

Usually yes. After the backup we tell you what a full repair costs, and you decide whether it is worth it.

No. We reset passwords only for accounts that belong to you. We do not unlock accounts belonging to a previous phone owner, a family member, a colleague or anyone else, regardless of the reason.

No. Activation Lock protects the phone from theft and only the owner of that account can remove it. Contact the person whose account it is, so they can remove it from the device.

No need. We are not Apple and we are not affiliated with Apple, so a receipt or a box does not help us reset the password or unlock the device.

Bring the device signed in to the account and the information required by the account provider. This usually means access to your recovery phone number or email address, and sometimes another device where you are signed in. The password cannot be reset without this information. Call before coming in so we can tell you what is needed for your account.

It depends on the account. Some resets take only a few minutes, while Apple Account recovery can take several days. This is part of how Apple protects the account owner.

Changing the account password does not erase your data. If the phone needs to be reset to factory settings, we ask you first.