Software repairs · Kosovska 28
Account Password Reset
Your account.Your access.
Forgot the password for your Apple Account (formerly Apple ID), Google or Yahoo account, so you cannot download apps, restore a backup or set up a new phone? We help you regain access through the official recovery process.
A password cannot be reset without the minimum information required by the account provider (Apple, Google, Yahoo…). We only work with accounts that belong to you. We do not unlock anyone else’s account.
- iCloud, Google, Yahooand other accounts
- Official recovery processwithout bypassing security
- Call before you comewe tell you what to bring
Important before you come
Turn off Stolen Device Protection
Stolen Device Protection has been available on iPhone since iOS 17.3, and has been enabled automatically since iOS 26.4. When it is enabled and you are away from familiar locations such as home or work, the phone requires Face ID for backups, data transfers and account changes. Some actions also require a one-hour Security Delay. So turn it off at home, before you leave - if you turn it off at our repair shop, that also means an hour of waiting.
How to turn it off
- Open Settings and tap Face ID & Passcode. On an iPhone with a Home button: Touch ID & Passcode.
- Enter your device passcode.
- Tap Stolen Device Protection and turn it off.
When you collect your phone, turn Stolen Device Protection back on using the same steps. We recommend keeping it enabled. Not sure whether it is on? Check at home; it only takes a minute.
When you need a password reset
Forgotten Apple Account password
The phone asks for your Apple Account password when you download apps, update or restore a backup.
No access to your recovery email or phone number
You have changed your phone number or no longer use the email address linked to account recovery.
Google or Yahoo account
On a new phone or after a reset, the account asks for a password you don't remember.
New phone, old account
You are setting up a new phone and don't remember the account with your contacts and photos.
Why choose us
Same-day repair
There is no need to put off your repair. We are here to fix the problem as quickly as possible.
Quality repairs with a warranty
We carefully choose reliable parts for our customers. All come with a 6-month warranty.
Every screw in its place
We take care with every repair so your device works as it should afterward.
No fix, no fee
Diagnostics are free. If we cannot repair the device or solve the problem, we do not charge for the service.
2007the year we started repairing iPhones and iPads at Kosovska 28
How the repair works
- 1
You bring the device in
Kosovska 28, Stari Grad, Mon-Fri 10:00-16:00. Can't make it? Call us to book iPickUp and we will arrange the pickup.
- 2
Free inspection and a clear repair price
In most cases, we can run diagnostics on the spot and tell you how much the repair will cost. We do nothing without your approval.
- 3
You collect your device
Every part we replace comes with a 6-month warranty. If we don't fix the fault, you pay nothing.
FAQ
Can you unlock an account that is not mine?
No. We reset passwords only for accounts that belong to you. We do not unlock accounts belonging to a previous phone owner, a family member, a colleague or anyone else, regardless of the reason.
The phone asks for someone else's Apple Account. Can you unlock it?
No. Activation Lock protects the phone from theft and only the owner of that account can remove it. Contact the person whose account it is, so they can remove it from the device.
Should I bring the receipt or the phone box?
No need. We are not Apple and we are not affiliated with Apple, so a receipt or a box does not help us reset the password or unlock the device.
What is needed for a password reset?
Bring the device signed in to the account and the information required by the account provider. This usually means access to your recovery phone number or email address, and sometimes another device where you are signed in. The password cannot be reset without this information. Call before coming in so we can tell you what is needed for your account.
How long does it take?
It depends on the account. Some resets take only a few minutes, while Apple Account recovery can take several days. This is part of how Apple protects the account owner.
Will I lose my data?
Changing the account password does not erase your data. If the phone needs to be reset to factory settings, we ask you first.
Are diagnostics free?
Yes. The inspection and diagnostics are free. If we cannot repair the device or solve the problem, we do not charge for the service.
Do you need my passcode?
Not for a screen or battery replacement. For camera replacement or logic board repair, we usually need it to test all the device’s functions. You can still choose to test those functions yourself at our repair shop, although this may take longer.
What does the warranty cover?
The warranty lasts 6 months and covers a fault or failure of the fitted part. It does not cover physical damage after the repair, such as a knock, a drop or liquid damage.
Can I send the device instead of coming in?
Yes. With iPickUp we collect the device from your address and bring it back repaired. The service costs 1,500 RSD and is available in the Belgrade area. Call us to book it.
When are you open?
We are open Monday to Friday, from 10:00 to 16:00. We are closed on Saturdays and Sundays. You will find us at Kosovska 28, in Stari Grad.
Have a software question?
Drop by our shop for advice or help.
Kosovska 28, Stari Grad, Belgrade · Mon-Fri 10:00-16:00 · closed on weekends