Software repairs · Kosovska 28
Data Backup from a Working Device
A backup for peace of mind.
Your phone works, but you don't want to risk your photos and messages? We make a complete backup - to your computer, an external drive or iCloud - before a repair, a sale or a phone upgrade.
!Before you come, turn off Stolen Device Protection - instructions ↓- Complete backupphotos, messages, apps, settings
- Verified backupwe check that the backup can be restored
- iPickUpwe collect your device · 1,500 RSD
Important before you come
Turn off Stolen Device Protection
Stolen Device Protection has been available on iPhone since iOS 17.3, and has been enabled automatically since iOS 26.4. When it is enabled and you are away from familiar locations such as home or work, the phone requires Face ID for backups, data transfers and account changes. Some actions also require a one-hour Security Delay. So turn it off at home, before you leave - if you turn it off at our repair shop, that also means an hour of waiting.
How to turn it off
- Open Settings and tap Face ID & Passcode. On an iPhone with a Home button: Touch ID & Passcode.
- Enter your device passcode.
- Tap Stolen Device Protection and turn it off.
When you collect your phone, turn Stolen Device Protection back on using the same steps. We recommend keeping it enabled. Not sure whether it is on? Check at home; it only takes a minute.
When you need a backup
Before a repair
Our repairs usually do not require erasing the phone, but a backup is always a good idea.
Before a sale or upgrade
You keep your data and hand over the phone erased and signed out of your Apple Account.
iCloud storage is full
Is your photo library larger than your iCloud storage? We back it up to a drive or computer.
The phone starts acting up
Does it shut down, get hot or restart on its own? Make a backup while it still works.
Why choose us
Same-day repair
There is no need to put off your repair. We are here to fix the problem as quickly as possible.
Quality repairs with a warranty
We carefully choose reliable parts for our customers. All come with a 6-month warranty.
Every screw in its place
We take care with every repair so your device works as it should afterward.
No fix, no fee
Diagnostics are free. If we cannot repair the device or solve the problem, we do not charge for the service.
2007the year we started repairing iPhones and iPads at Kosovska 28
How the repair works
- 1
You bring the device in
Kosovska 28, Stari Grad, Mon-Fri 10:00-16:00. Can't make it? Call us to book iPickUp and we will arrange the pickup.
- 2
Free inspection and a clear repair price
In most cases, we can run diagnostics on the spot and tell you how much the repair will cost. We do nothing without your approval.
- 3
You collect your device
Every part we replace comes with a 6-month warranty. If we don't fix the fault, you pay nothing.
FAQ
Where is the backup stored?
Wherever you prefer - on your computer, an external drive or in your iCloud account. The backup belongs to you, and we give it to you.
Is the backup encrypted?
It can be. An encrypted backup also includes saved passwords, health data and Wi-Fi network settings. You choose the backup password. Keep it safe, as the backup cannot be restored without it.
The phone no longer works. Can it be backed up?
Yes, but that is a separate service - backup from a broken device. First we get the phone working enough to back it up, then we save the data.
Are diagnostics free?
Yes. The inspection and diagnostics are free. If we cannot repair the device or solve the problem, we do not charge for the service.
Will I lose my data?
No. Our repairs do not require erasing the device. Photos, apps, documents and settings stay where they were.
Do you need my passcode?
Not for a screen or battery replacement. For camera replacement or logic board repair, we usually need it to test all the device’s functions. You can still choose to test those functions yourself at our repair shop, although this may take longer.
What does the warranty cover?
The warranty lasts 6 months and covers a fault or failure of the fitted part. It does not cover physical damage after the repair, such as a knock, a drop or liquid damage.
Can I send the device instead of coming in?
Yes. With iPickUp we collect the device from your address and bring it back repaired. The service costs 1,500 RSD and is available in the Belgrade area. Call us to book it.
When are you open?
We are open Monday to Friday, from 10:00 to 16:00. We are closed on Saturdays and Sundays. You will find us at Kosovska 28, in Stari Grad.
Make a backup while the phone still works.
Call us to check whether the part for your model is in stock, or just drop by.
Kosovska 28, Stari Grad, Belgrade · Mon-Fri 10:00-16:00 · closed on weekends