Software repairs · Kosovska 28
Data Transfer to a New Phone
Your data on your new phone.
Bought a new iPhone or iPad? We transfer contacts, photos, messages, apps and settings from the old device, and from an Android phone to an iPhone. The old phone stays untouched until you have checked that everything has transferred.
!Before you come, turn off Stolen Device Protection - instructions ↓- Old → newiPhone, iPad, Android → iPhone
- We check togetherthat everything is on the new phone
- iPickUpwe collect your devices · 1,500 RSD
Important before you come
Turn off Stolen Device Protection
Stolen Device Protection has been available on iPhone since iOS 17.3, and has been enabled automatically since iOS 26.4. When it is enabled and you are away from familiar locations such as home or work, the phone requires Face ID for backups, data transfers and account changes. Some actions also require a one-hour Security Delay. So turn it off at home, before you leave - if you turn it off at our repair shop, that also means an hour of waiting.
How to turn it off
- Open Settings and tap Face ID & Passcode. On an iPhone with a Home button: Touch ID & Passcode.
- Enter your device passcode.
- Tap Stolen Device Protection and turn it off.
When you collect your phone, turn Stolen Device Protection back on using the same steps. We recommend keeping it enabled. Not sure whether it is on? Check at home; it only takes a minute.
What we transfer
Contacts, messages, notes
Your address book, iMessage and SMS messages, call history, calendars and notes.
Photos and video
Your entire photo library, including all photos and albums, whether stored in iCloud, on your phone or across both.
Apps and chats
Apps and their settings. We transfer chats from Viber, WhatsApp and similar apps using the transfer method supported by each app.
From Android to iPhone
Contacts, photos, calendars and some apps. We tell you in advance what cannot be transferred.
How the transfer works
- You bring both devices. You must know the phone unlock passcode and your Apple Account password.
- Everything is transferred - all data, settings, apps and so on. In effect, the contents of the old phone are copied to the new one.
- Sometimes you need to re-enter passwords on the new phone for other services, such as your Google account, Exchange or work email.
- Together with you we check that everything has been transferred and set up.
- The old device stays as it is, or we erase it and prepare it for sale if you wish.
It is best to wait at least a day before erasing the old phone, and then first sign out of your Apple Account and only then restore it to factory settings. We can give you instructions for this simple procedure.
Why choose us
Same-day repair
There is no need to put off your repair. We are here to fix the problem as quickly as possible.
Quality repairs with a warranty
We carefully choose reliable parts for our customers. All come with a 6-month warranty.
Every screw in its place
We take care with every repair so your device works as it should afterward.
No fix, no fee
Diagnostics are free. If we cannot repair the device or solve the problem, we do not charge for the service.
2007the year we started repairing iPhones and iPads at Kosovska 28
How the repair works
- 1
You bring the device in
Kosovska 28, Stari Grad, Mon-Fri 10:00-16:00. Can't make it? Call us to book iPickUp and we will arrange the pickup.
- 2
Free inspection and a clear repair price
In most cases, we can run diagnostics on the spot and tell you how much the repair will cost. We do nothing without your approval.
- 3
You collect your device
Every part we replace comes with a 6-month warranty. If we don't fix the fault, you pay nothing.
FAQ
What should I bring?
Both devices, the unlock passcodes for both phones and your Apple Account or Google account sign-in details. You can enter passwords and passcodes yourself when needed.
How long does the transfer take?
It depends on the amount of data and the speed of the old phone. Small transfers are quick, while large photo libraries take longer. We confirm the time once we have checked the devices.
Will the old phone be erased?
No, unless you ask for it. Once you have checked that everything is on the new phone, we can erase the old one, sign it out of your accounts and prepare it for sale.
My old phone does not work. What now?
Then we first do a backup from the broken device, and then transfer the data to the new phone.
Are diagnostics free?
Yes. The inspection and diagnostics are free. If we cannot repair the device or solve the problem, we do not charge for the service.
Will I lose my data?
No. Our repairs do not require erasing the device. Photos, apps, documents and settings stay where they were.
Do you need my passcode?
Not for a screen or battery replacement. For camera replacement or logic board repair, we usually need it to test all the device’s functions. You can still choose to test those functions yourself at our repair shop, although this may take longer.
What does the warranty cover?
The warranty lasts 6 months and covers a fault or failure of the fitted part. It does not cover physical damage after the repair, such as a knock, a drop or liquid damage.
Can I send the device instead of coming in?
Yes. With iPickUp we collect the device from your address and bring it back repaired. The service costs 1,500 RSD and is available in the Belgrade area. Call us to book it.
When are you open?
We are open Monday to Friday, from 10:00 to 16:00. We are closed on Saturdays and Sundays. You will find us at Kosovska 28, in Stari Grad.
New phone? Bring both devices.
Call us to arrange a time - we do the transfer while you are in town.
Kosovska 28, Stari Grad, Belgrade · Mon-Fri 10:00-16:00 · closed on weekends