Terms and Conditions
Your personal data
By sending us a device or leaving it at our repair shop, you confirm that you have read, understood and agree to these terms and conditions. You also agree to give us your first and last name, phone number and any other information we need in connection with the service/purchase (e.g. if your phone has protection enabled).
If the work involves restoring your data, please be aware that some or all of your data (contacts, messages, notes, photos…) and/or apps may not be recoverable after the repair. By leaving your device for this service, you accept that possibility.
How we protect your personal data is described in the Privacy Policy.
Availability and Delivery
We will make every effort to complete your order or repair as quickly and efficiently as possible within the time estimated when we receive your device. However, any time frame we give you, whether in writing, by phone or at our repair shop, is an estimate only. We do not guarantee completion within that time. Circumstances beyond our control may extend the estimated time, and we cannot guarantee how long completion will take in those circumstances.
Sending and Receiving Devices
Please do not send any accessories with your device, including, but not limited to, cables, chargers, cases or SIM cards, unless you have been asked to send something in addition to the device. We cannot guarantee the return of accessories sent without our request.
iPhone Srbija bears no responsibility for possible damage during transport to our repair shop or during transport back to you.
iPhone Srbija bears no responsibility for the lost contents of parcels you send to us or parcels we send from our repair shop.
If incorrect details you provide cause a parcel to be returned to us, you will be charged postage again and an additional fee.
iPhone Srbija uses the AKS courier service for all its deliveries and for that reason we do not guarantee delivery times. All complaints or problems regarding delivery times must be addressed to the AKS courier service; iPhone Srbija will not deal with these issues.
Our Warranty
iPhone Srbija provides a 6-month warranty on its repair services and the parts we install (unless stated otherwise, in which case this period may be shorter or longer).
If you make a warranty claim within the stated period, we may, at our discretion and according to the technician’s assessment, refund all or part of the amount you paid, or perform the service again.
Our warranty applies to the service we provide and to the parts we use in repairs, but not to the whole device you send us, to any other faults that may occur later or to parts of the device we did not replace/repair. Warranty claims will also be rejected if further problems result from accidental damage, improper use of the device, use of the device in unsuitable conditions, inadequate maintenance or later modifications to the device made without our knowledge.
IMPORTANT: Our repair work on your device completely voids the manufacturer’s warranty and after the service you will not be able to claim it.
Limitation of liability
You acknowledge that certain services we provide may immediately void the manufacturer’s warranty. You are also aware that if we replace parts, they will no longer have serial numbers linked to your device, and you hereby understand and accept that iPhone Srbija bears no responsibility for this or for any situations arising from mismatched serial numbers.
iPhone Srbija bears no responsibility for lost contacts, time, earnings or any other similar situation that may arise as a result of our service.
Events beyond our control
We are not responsible if circumstances beyond our control prevent us from providing the service or completing it within a reasonable time.
Right to change the terms and conditions
iPhone Srbija reserves the right to change these terms and conditions, in part and/or in full, at its discretion. For that reason we ask you to check this section from time to time, to be sure which terms and conditions you accepted when dropping off, sending or collecting a device at our repair shop.